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Ability to create child tickets in scenarios

For our service requests and some incidents, we used to spawn off a collection of child tickets for the tasks for items such as new employees (add to AD, add to maps, add to staff directory, etc), and those could be assigned to people.

I'm aware of the functionality of tasks in Freshservice, but it doesn't quite meet the mark because tasks do not show anywhere except the dashboard and the calendar, and we want them to be in their ticket queue instead.

11 people like this idea

I submitted a ticket to freshservice for this; their response was that it was going to work (at least for date fields) "soon", but their verbage made it sound like it was kind of on the list of working items but not really much of a priority. We'll see I guess.

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