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Forward email to FreshService and set Agent

Trying to figure out how my support staff can forward mail from users that email them directly and set them as the agent.

- Email Commands don't appear to work on new ticket email, only on notifications.

- Email gadget doesn't allow you to set agent.

- Dispatch'r rules using the agents from email address to set the agent doesn't seem to work, I think this is because a forwarded email uses the original sender as the requestor so it may not recognize the email address it is actually coming in from.

Thanks for help

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