Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Visitors need easy visual method to identify new articles in KB

When we add new articles to our KB there is no easy way for our visitors to know what's new since their last visit. It's not reasonable to expect them to go to each solution area and check the dates to see what's new. Other KB tools support a few solutions such as:

1. Add 'new' icon or some visual mark to new articles
(FS and FD don't let me add an image to the article title)

2. Provide a module on side of page that dynamically lists new content from last X days.

My workaround is to edit an article I keep at top of Recent News area which lists articles added in the last 60 days. This still requires visitors to read that article (and know it exists).

How to others solve this?
Can FS/ FD provide a configurable solution?

2 people like this idea
Login or Signup to post a comment