I have looked through the admin panel and the forums and haven't found if there is a way to do this.
Is there anyway, in agent settings and/or roles, to restrict who can and cannot adjust due dates? We need to be able to restrict this, especially since the ticket history doesn't show you who/when a due date was changed, and to what it was changed.
2 people like this idea
1 Comment
Tyler Brandt
said
over 4 years ago
Completely agree with this. Regular Service Desk agents should not be able to change their own due dates and override the SLAs.
John Massarello
I have looked through the admin panel and the forums and haven't found if there is a way to do this.
Is there anyway, in agent settings and/or roles, to restrict who can and cannot adjust due dates? We need to be able to restrict this, especially since the ticket history doesn't show you who/when a due date was changed, and to what it was changed.
2 people like this idea