What's the best way to integrate with datadoghq.com? It supports webhooks to alert when a metric alert is triggered. Ideally I would just be able to specify a webhook per agent group or something like that.
Alternately, I can just give Datadog my Freshservice support mailbox to send the alert to and have it create an incident from there.
Yes you can use webhooks to trigger and raise a ticket which will use more details like the custom fields you wanted to include when compared to forwarding it to the mailbox.
I have not personally tried it with datadog.You can reach our support team incase of technical assistance.