I would like to suggest the following improvements to FreshService Solutions:
Great suggestions. The points will definitely add more value to the tool. I will definitely discuss with my product team to slowly implement the features in the tool.
For a template solution I made my own and saved it as a draft in each category. To create a article I edit the template and copy/paste it to a new article. It's a few steps but at least I don't have to recreate something. I agree it'd be nice to have a template you can create and have it be part of the New Article option.
+1 for this. There are manual ways to do it, and I am working on a Slack bot that can create the article "Shell" for me based off of a provided template, but having this built into the product would be a huge boon.
These are great insights. I'd like to understand what's the most preferred template. Can you tell us what templates you are using or aspiring to use.
Freshservice Product Team
2. Sub folders within folders to separate various application articles IE: System Group Folder -> Application Folder -> Solutions
3. Import from other content sources such as Word, or PDF document and preserve formatting/images.
I'd love to see some reports / analytics so we can tell how many users are going to certain solutions or if they keep bouncing from solution to solution and not solving issues immediately.