I would like to suggest the following improvements to FreshService Solutions:

1. Permalinks:  Each Solution article should have a permalink that does not include the category and folder in the URL.  If a Solution article is moved to a new category or folder, the link should not require updating.  
2. Templates:  It would be fantastic to have templates for solutions so that we can all have some consistency to the layout of our articles.
3. Share Button:  I think that a share button when viewing solutions either in the Portal or the HelpDesk would be a great idea.  It should be easy to send the article to coworkers or customers.

For a template solution I made my own and saved it as a draft in each category. To create a article I edit the template and copy/paste it to a new article. It's a few steps but at least I don't have to recreate something. I agree it'd be nice to have a template you can create and have it be part of the New Article option.

+1 for this. There are manual ways to do it, and I am working on a Slack bot that can create the article "Shell" for me based off of a provided template, but having this built into the product would be a huge boon.

2. Sub folders within folders to separate various application articles IE: System Group Folder -> Application Folder -> Solutions

3. Import from other content sources such as Word, or PDF document and preserve formatting/images.

I'd love to see some reports / analytics so we can tell how many users are going to certain solutions or if they keep bouncing from solution to solution and not solving issues immediately.