I can see in the "Helpdesk At A Glance" report that it shows the number of reopened tickets but I am curious if there is a way I can see which tickets specifically were reopened? This would be hugely beneficial to us.
I understand how convenient this can be.
We are in the process of revamping reports to something more customized and drilled.
The new reports will have this feature, in addition to giving you the option to choose the number of re-opens. For example, you can choose to see tickets that were re-opened thrice.
The ETA for this is third quarter of this year.
Thanks and Regards