Hi Tasha
We are enhancing the search capabilities and it will sort most of the issues that you have listed above.
Cheers
Joe
Hi
We have implemented the search enhancements.
Solved - It would be extremely helpful if there was more advanced features while searching, such as filtering by Ticket Fields
Solved - search the whole phrase and not just all those words individually.
cheers
joe
Tasha Seng
I have to search through old tickets a lot actually. It would be extremely helpful if there was more advanced features while searching, such as filtering by Ticket Fields. I could then search for the keywords I want, but filter it based on "Type" or "Location", or even "Customer".
Another thought toward more advanced searches would be searching by exact wording/phrases, not just if the ticket contains those words somewhere in there. Like how Google searches when you put parenthesis around a phrase, it'll search that phrase and not just all those words individually.
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