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Filter During Ticket Searches / Advanced Searches

I have to search through old tickets a lot actually. It would be extremely helpful if there was more advanced features while searching, such as filtering by Ticket Fields. I could then search for the keywords I want, but filter it based on "Type" or "Location", or even "Customer". 


Another thought toward more advanced searches would be searching by exact wording/phrases, not just if the ticket contains those words somewhere in there. Like how Google searches when you put parenthesis around a phrase, it'll search that phrase and not just all those words individually.


9 people like this idea

Hi Tasha


We are enhancing the search capabilities and it will sort most of the issues that you have listed above. 


Cheers

Joe


2 people like this

Hi


We have implemented the search enhancements.


Solved - It would be extremely helpful if there was more advanced features while searching, such as filtering by Ticket Fields

Solved - search the whole phrase and not just all those words individually.


cheers

joe

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