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Allow agents to create new tickets and specify the source without having to alter the source field in the ticket

Eg: An agent on the service desk would often have the new ticket page open to process incidents / requests coming in from chat, phone, email. Currently you have to create the ticket, then open the ticket to change the source. Would be good to allow agents to specify the field on the page and save a step (and then use the "save and create another ticket" button)

5 people like this idea

In the template admin area why can we not drag & drop existing fields to add to the form? We should be able to add or at least make visible/ invisible fields like this without having to ask for it to be a feature request.

Seems like an oversight to us too.  Please add this.  Perhaps as a field customisation as Joshua suggests.

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