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Dynamic forms for the catalogue

Dropdown fields in the catalogue forms are great, but you can't do anything based on the selection made by the user.


Having dynamic forms where fields could display or not based on answers to other questions would make for a more efficient form and data collection process.



11 people like this idea

Dynamic fields as well as being able to pull data from specific Service Catalog fields would be amazing.

Hi 


We are looking to build this (dynamic fields) in Freshservice. Please share examples of problems you are trying to solve using this. That would help us to build the right solution. 


cheers

Joe

So here's an example. I want a dropdown menu titled "Office Type" that offers users the choices "Jobsite" or "HQ". If the user selects jobsite, I want them to be able to enter the job# in a text field. If the user selects HQ I want them be able to choose from "Northwest" or "Southwest". 


I'd also like to be able to pull that data from the Job# field in order to notify specific people at that jobsite. As is currently, I have to have a separate form per each jobsite to set up notifications.

1 person likes this

Hi


'Dynamic Forms' is launched in Freshservice Incident forms - https://support.freshdesk.com/discussions/topics/315664


@sean - thanks for the example you provided. 


We will be bringing this to service catalog soon.



Joe

1 person likes this

It looks like I'll have to upgrade to get access to dynamic forms. Are there any plans to bring this feature to lower subscription levels?


When will dynamic forms be released for the Service Catalog?

Hey FS Team,


I am really excited to see these dynamic fields implemented into the Service Catalog. We are planning on using them in a robust system for employee management. 


Can you give me an expected roll out date?

Hi Sean


we have started work on Dynamic fields in service catalog along with some more enhancements to service catalog. It's a little early to commit an ETA for this. I will keep you folks posted on the ETA near the end of Development. 


cheers

joe

Hi there,


Is there any update to the expected ETA of Dynamic Fields being available in the Service Catalog?


Thanks

Lea

This would be hugely beneficial Please keep me informed on the progression of this.

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