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Scheduled tasks vs Tasks with a Due Date

How does FreshService (or it's users, for that matter) handle scheduled tasks vs tasks with a due date.  


Most of the time, if we're putting in a task, it's for something that has to be done at a particular time, as opposed to when something needs to be completed by.


Example: Scheduled follow up call for the ticket, on-site/desk-side appointment to work on the ticket.  




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