When scanning the barcode in the mobile app it searches only in the asset tag. Our CMDB is filled with deviced by our SCCM and contains serial numbers.. in the serial number field.
When scanning an item it should not only search the asset tag field but it should include the serial number. Currently it's kinda useless for us... or we would have to manually copy 1000 serial numbers to asset tag.
I too encountered the same issue with the mobile app. I scanned the bar code on a computer which is in the Assets list, but it wanted to create a new record because it only searched the Asset Tag field.
The app should search the computer name, serial number, and asset tag fields.