Hi! My manager has an iPhone and was showing me that the Freshservice app has a bar code scanner that links up to the CMDB. I checked out the Android app, but this feature isn't there. Any plans to implement it?
Yes we have plans to implement the Barcode Scanner in our android app as well. It is in the development phase and it should be rolled out in a month or two.
The Android app update with the Barcode scanner and Service Catalog for requesters is available here.
I know that it has taken us sometime to implement this and I apologise for the delay. Please do give the app a try and let us know what you think!