Hello

Any ideas or plans to include Teamviewer integration - I see this is available within FreshDesk.

Thanks

Stuart

Hi Stuart, not sure if you're aware, I have created a TeamViewer Freshplug: https://support.freshdesk.com/support/discussions/topics/295406

Oh, sorry, I realise now this is in the FreshService forums... I was wondering why you sounded like you already new there was one for Freshdesk.

Hi Stuart, the FreshPlug that Michael suggested for Freshdesk should work for Freshservice as well.

Thanks for the very handy input, Michael :)

I can confirm it does indeed work with Freshservice :)

Excellent - I'll give it a bash.  Thanks for the input everyone.

Stuart

When going the documentation for Freshdesk I see that freshplugs should be enabled in the sprout plan, but in Freshservice documentation there is no info on which plans this feature is enabled for.

Thanks :)

I don't use use Freshservice but in Freshdesk there should be a tab for Freshplugs.

Picture here.

https://support.freshdesk.com/support/discussions/topics/303701#post-485341

I'm assuming you don't see that?

Nope, all I'm seeing are the native integrations - 

Hi Michael (Ron). The feature, in Freshservice, is available only from Blossom onwards. You can upgrade your account from Admin> Plans & Billing.

Thanks Michael (Lawton) - we're going to try setting this up :)

I can confirm it works a treat!!!

Thanks Michael