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Have an email post as a note to an already created ticket

Here's an example.  A requester sends in a service request or incident ticket.  Based on that request I send an email to a vendor requesting info and pricing on a part.  I want that info I sent to the vendor (and his reply) to post as a note to that recently created ticket. This would eliminate me having to copy and paste the thread of the email to the ticket as a note.  It seems like with email commands this would be possible if Freshservice would recognize the INC# in the body of the email say with the action: note command.  This would really be a huge time saver and keep relevant emails associated to a ticket all together with that original request.

13 people like this idea

I agree with this. And the ability to select attachments from the ticket itself when an email is sent to a supplier/3rd party.

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