It would be useful to be able to create tasks that are not related to tickets i.e. so we can use it to manage day to day tasks, which currently we do in other applications
We created a category "support tasks" and have a bunch of scheduled service requests that come in and get directed to the appropriate agents. This works for us and helps us track time spent on our own tasks.
Jeff - Thanks for sharing the idea. Something to consider as an option as we currently use another system and would be ideal to keep everything in one system.