Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Create a Task unrelated to a ticket

It would be useful to be able to create tasks that are not related to tickets i.e. so we can use it to manage day to day tasks, which currently we do in other applications

8 people like this idea

We created a category "support tasks" and have a bunch of scheduled service requests that come in and get directed to the appropriate agents. This works for us and helps us track time spent on our own tasks.

Jeff - Thanks for sharing the idea. Something to consider as an option as we currently use another system and would be ideal to keep everything in one system.

This function is available in Freshdesk, I would be great if Freshservice also have it. Also to be able to turn off the function that closes the task when the ticket is closed. We want to use Tasks for update of our Service documentation, and often the ticket is closed before the documentation is updated.

1 person likes this
Login or Signup to post a comment