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Automation rules linked to ticket and journal.

Would be great to view what automation has been applied at a glance in the ticket journal, but more importantly, when an automatic email is sent to requester, it should be sent as a notification from the incident in question, so their response is added to the ticket. 

At present a response to any automated email notification creates a new incident. 

User Case: 

A user reports that their computer has a problem, an automation rule notices it's been submitted using a particular category and fires off an email, this email should be journaled and responses to this email should be tracked in the ticket. 

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