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CMDB Warranty Pull

I'd like to see a feature that automatically pulls in warranty information from manufacturers i.e. Dell, HP, etc.  It's a feature offered in other solutions so it should be able to be done.


35 people like this idea

I've attached the script we used.

I've taken out our API key and our URL from a couple places, but the structure is the same. Hope you find it useful!

(2.73 KB)

Thank you!

This would be a fantastic feature.

The last update to this from FreshService was that it was being put on hold as a feature 2 years ago.  Is there any updated ETA or just an acknowledgment that it's still heavily deprioritized?

Hi Carter, A partner built app for scanning warranty details for Dell devices  will be published on the marketplace in a few weeks. 

We had planned to support HP devices as well, but HP pulled their APIs without any advance notice a few weeks ago. Support for HP devices will be introduced once the APIs are back online.

4 people like this

Hi Mohana,

Is the scanning warranty feature is available for fresh services ?

Best regards.


We'd love this for lenovo PCs as well.

Thanks for update Mohana,

Whats the app name and is it available for Freshservice?




The app to sync Warranty details for Dell devices is now available. Here's the app: https://www.freshworks.com/apps/freshservice/warranty_sync_for_dell

We'll work with the partner to support more vendors based on availability of vendor warranty check APIs. 



2 people like this

Great !

Thanks a lot. Is it possible to have some expiration notification with this app ?

Best regards

That's great all installed and awaiting first sync. Is there a force run option to update on demand?

Hi Cedric, 

You can enable the Hardware Expiry Notification under Admin -> Email Notifications -> Assets -> Hardware Warranty Expiry Notification. 

Hi Peter, The queue runs every day at 0:00 and 12:00 UTC/GMT. We'll add a on-demand option in the next version of the app. 



Do you have a roadmap for this? We have mostly lenovo and some HP laptops.

Any news on the HP API access?

I have found the link here from HP, so hopefully it won't be long!


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