Just a few requests regarding filtering tickets:
I'd like to see the option to filter using is/isn't statements. For example, I could filter out tickets that are a specific topic, but leave all the rest.
Also, I'd love to be able to see a "none" for filters. Similar to how there's an "any" option. That way I could find any uncategorized tickets and categorize them. I'm a type A in that way. :)
Agreed, the isn't (or not) concept would be very helpful in the Category field.
And a "none" option is also very helpful for finding tickets where a non-required field is missing, but you want to know that.
This I'm missing a lot.
What do you mean about value "none". I could not find that option.
Custom dropdown looks like this in filters. So there is no "none" option.
On tiket it's normal dropdown.
Sorry,Esa. There seem to be a mixup here. The feature is available in Freshdesk - our customer support helpdesk offering.