Filtering Tickets : freshservice

Elizabeth Toy

started a topic almost 5 years ago

Just a few requests regarding filtering tickets:

I'd like to see the option to filter using is/isn't statements. For example, I could filter out tickets that are a specific topic, but leave all the rest.

Also, I'd love to be able to see a "none" for filters. Similar to how there's an "any" option. That way I could find any uncategorized tickets and categorize them. I'm a type A in that way. :)

Thanks!

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David Steven

said almost 5 years ago

Agreed, the isn't (or not) concept would be very helpful in the Category field.

And a "none" option is also very helpful for finding tickets where a non-required field is missing, but you want to know that.

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Esa R

said almost 2 years ago

+1

This I'm missing a lot.

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Esa R

said almost 2 years ago

What do you mean about value "none". I could not find that option.

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Esa R

said almost 2 years ago

Custom dropdown looks like this in filters. So there is no "none" option.

On tiket it's normal dropdown.

Aravind N/A

said almost 2 years ago

Sorry,Esa. There seem to be a mixup here. The feature is available in Freshdesk - our customer support helpdesk offering.

Cheers!