Change ticket type in "EDIT" panel for tickets : freshservice

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Change ticket type in "EDIT" panel for tickets

Jeff Galt

started a topic almost 5 years ago

It would be great to be able to have a field in the edit window to change the ticket type, almost everything else is there.

John Awad

said over 4 years ago

Hi Freshdesk,

Do we know if this feature is coming in the future?

Thanks,

John

Mark Ellestad

said 9 months ago

This would be nice to have. We'd prefer changes to be labeled Standard/Normal/Emergency and then make escalation rules based on risk for Normal changes.