Change ticket type in "EDIT" panel for tickets : Freshservice

Start a new topic

Change ticket type in "EDIT" panel for tickets

Jeff Galt

started a topic over 5 years ago

It would be great to be able to have a field in the edit window to change the ticket type, almost everything else is there.

John Awad

said almost 5 years ago

Hi Freshdesk,

Do we know if this feature is coming in the future?

Thanks,

John

Mark Ellestad

said about 1 year ago

This would be nice to have. We'd prefer changes to be labeled Standard/Normal/Emergency and then make escalation rules based on risk for Normal changes.