Change ticket type in "EDIT" panel for tickets : freshservice

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Change ticket type in "EDIT" panel for tickets

Jeff Galt

started a topic about 5 years ago

It would be great to be able to have a field in the edit window to change the ticket type, almost everything else is there.

John Awad

said over 4 years ago

Hi Freshdesk,

Do we know if this feature is coming in the future?

Thanks,

John

Mark Ellestad

said 10 months ago

This would be nice to have. We'd prefer changes to be labeled Standard/Normal/Emergency and then make escalation rules based on risk for Normal changes.