Do we know if this feature is coming in the future?
Thanks,
John
1 person likes this
M
Mark Ellestad
said
over 2 years ago
This would be nice to have. We'd prefer changes to be labeled Standard/Normal/Emergency and then make escalation rules based on risk for Normal changes.
Jeff Galt
It would be great to be able to have a field in the edit window to change the ticket type, almost everything else is there.
5 people like this idea