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Change ticket type in "EDIT" panel for tickets

It would be great to be able to have a field in the edit window to change the ticket type, almost everything else is there. 

5 people like this idea

Hi Freshdesk,

Do we know if this feature is coming in the future?



1 person likes this

This would be nice to have. We'd prefer changes to be labeled Standard/Normal/Emergency and then make escalation rules based on risk for Normal changes.

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