We are testing the product freshservice, and would like it to send an email to either and individual or a distribution list when a new ticket is created. So far, it will not send any notification until you go into the ticket and assign to a group.
Is there some way to modify this so each ticket will send an email upon creation? Thanks.
Yes, of course there is. Freshservice comes with an entire set of options to automate tasks like this.
Here are the steps to set this up: