Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

To-do List



It would be a good idea to have to-do lists within fresh service, these would be manually created to manage tasks which may not be linked to a incident.


This feature means Fresh Service can be used to manage an agents workloads more effectively all within one system.

8 people like this idea

Hi Lawrence,

Thanks for the feedback. This feature is in the pipeline. We'll keep you posted. 



Still in the pipeline?  3 years now.

Would like to see this in FS.

1 person likes this

The mobile app has a 'To Do' section.

any progress ?

Login or Signup to post a comment