It would be a good idea to have to-do lists within fresh service, these would be manually created to manage tasks which may not be linked to a incident.
This feature means Fresh Service can be used to manage an agents workloads more effectively all within one system.
Thanks for the feedback. This feature is in the pipeline. We'll keep you posted.
Still in the pipeline? 3 years now.
Would like to see this in FS.
The mobile app has a 'To Do' section.