Requesters send emails directly to the support system. Most of the time the subject of their email is not very descriptive and requires editing. It would be nice if I could right click on the ticket subject and get the options that are shown on the "more" drop-down; specifically the "Edit" feature without having to open the ticket; click on "more"; select "edit".
Joan Henderson
Requesters send emails directly to the support system. Most of the time the subject of their email is not very descriptive and requires editing. It would be nice if I could right click on the ticket subject and get the options that are shown on the "more" drop-down; specifically the "Edit" feature without having to open the ticket; click on "more"; select "edit".
Thanks!
4 people like this idea