JRD,
You can click on the follow button on top. You will be updated via email as and when the thread is updated.
Thanks.
Narain
There is not a follow button in the Announcements at least in my helpdesk. I agree with JRD, it would be nice to either have a subscribe (follow) button or an RSS feed for the announcements.
That's weird. Check the screenshots below.
I hope this helps!
Thanks.
No "Follow" button here. I also don't see the "Forums" category.
My understanding is that this would notify you by e-mail. My intention would be to monitor announcements through my RSS client, which I check every morning along with the rest of the news and notifications.
This is not high priority certainly but it would be very nice to have.
JRD
Juan,
I think you are trying to view the same inside your Freshservice app. You have to locate it in support.freshservice.com and not yourcompany.freshservice.com. There are no forums inside Freshservice app.
I hope I am being clear. I am also mailing you as I post here. :)
Thanks.
Precisely, What I meant in my original post was that it would be great to have an RSS feed of the "Announcements" in our own servicedesk.
I understand it is possible to "Follow" topics in the main FreshService support forum (which is what I understand you are pointing out) but this is unrelated.
Regards,
JRD
Ah, I get it. I will have to talk to the product team to see if this is feasible. I will get back to you guys on this one.
Thanks.
As I said, not high priority, just a very nice to have.
Thanks for your replies.
JRD
Great! Thanks Narain.
+1 for RSS / subscription functionality for Announcements.
Juan Ramón Duarte
It would be great if you could subscribe to an RSS feed for announcements.
JRD
1 person likes this idea