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Post phone number publicly - not logged in

Hello 

We're debuting Freshservice this Monday. 


I noticed when I have the Solutions publicly available on the portal, for not signed in users, freshservice also displays our help phone number by the "new ticket" button - like so:



but, when I lock up all our solutions, I lose the phone number, like so:



Any ideas on how I can post the phone number? Maybe make it visible AFTER the non-signed in visitor hits "new ticket?"

Thanks!


Best Answer

Bill,


Congratulating on signing up with Freshservice. We are excited to have you on board!


We have taken your feedback into consideration and the same will be implemented. However, here is a workaround till then.


Go to Admin --> Helpdesk Rebranding --> Customize Portal --> Layouts and Pages --> Portal Pages


Click on 'New Ticket' in the left sidebar to edit the new ticket page and add the following code as shown in the screenshot below.


  

<div> <a href="#" class="mobile-icon-nav-contact contact-info ellipsis">
<span>{{ portal.contact_info }}</span></a> 
</div>

 

 


Hope this helps. Do let us know if you have any queries. 


Thanks,

Narain


Answer

Bill,


Congratulating on signing up with Freshservice. We are excited to have you on board!


We have taken your feedback into consideration and the same will be implemented. However, here is a workaround till then.


Go to Admin --> Helpdesk Rebranding --> Customize Portal --> Layouts and Pages --> Portal Pages


Click on 'New Ticket' in the left sidebar to edit the new ticket page and add the following code as shown in the screenshot below.


  

<div> <a href="#" class="mobile-icon-nav-contact contact-info ellipsis">
<span>{{ portal.contact_info }}</span></a> 
</div>

 

 


Hope this helps. Do let us know if you have any queries. 


Thanks,

Narain


That worked! Thanks very much.

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