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Implemented

CAB member is more than only agents

According to my change management workflow, CAB approval also should include people like product managers and department managers. However in freshservice only agents may be CAB members. Would like to see it opened for requesters also.

2 people like this idea

This feature will be shipped along with this weekend's release. :)

We just released CAB Approval for requesters. Let us know your feedback about the functionality


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