add cc to the ticket
automatic canned response to the requester
I need to setup an automation that will send an email to someone who is not an agent or requestor.
I would also like to send email to an address that is not an agent or requestor. Also send to SMS would be handy, although I could work around this by using an email-to-SMS service if the first part worked.
May I know what could be the use case for emailing a person who is neither an agent nor a requestor?
Case 1: To alert to a secondary email address such as a personal email address in the event that company email goes down out of hours.
Case 2: To alert a third-party with responsibility for supporting one of our systems.
Case 3: To use an email-to-SMS service to alert agents of urgent tickets as soon as they are logged. (This is probably easier for you to set up than a direct send-to-SMS given how many countries you operate in).
Hope that helps,
Is there an update on this or has anyone come up with a work around?
automated canned responses, now please!