Freshservice comes with a curated ‘out-of-the-box’ report that helps you understand the performance of the virtual agent. Definition of Widgets: ...
Mon, 7 Dec, 2020 at 6:55 PM
Freshservice’s Knowledge Insights feature allows you to find questions that need knowledge creation to promote self-service and improve deflection. It empow...
Thu, 18 Aug, 2022 at 5:51 PM