Emails are the primary source of communication and notification in Freshservice. One of the most common cases for email is approval notifications, where a S...
Wed, 2 Nov, 2022 at 12:54 PM
Requesting approval for service requests Freshservice lets the user request approval for a service item by manually adding the email address of the appr...
Fri, 14 Oct, 2022 at 5:38 PM
This enhancement allows the requesters to edit a request they raise post-rejection. Additionally, we have upgraded the service request approval process...
Thu, 10 Nov, 2022 at 1:10 PM