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    Solution home Project & Workload Management

    Workload Management

    Introduction to Workload Management
    Workload Management is available to all Pro and Enterprise Plan customers Workload management is the process of efficiently allocating and managing w...
    Thu, 16 Mar, 2023 at 6:43 PM
    How is workload calculated?
    'Workload' is a measure of how occupied an agent is with work. It can be viewed in terms of workload count, workload hours, or workload hours as %...
    Wed, 15 Mar, 2023 at 1:32 AM
    How can you visualize workload?
    The workload module shows you your day-wise workload and, if you have the permission to manage others, the workload of all those people as well. Let...
    Thu, 23 Feb, 2023 at 4:02 PM
    Managing assigned and unassigned work via the workload module
    Managers have a huge responsibility of ensuring that work gets done efficiently while keeping their team focused, productive, and on track. Managing your te...
    Mon, 20 Mar, 2023 at 8:16 PM
    Work Calendar
    Freshservice Work Calendar allows agents to easily visualize the tickets, problems, changes, releases, and tasks assigned to them and get an overview of all...
    Thu, 12 Jan, 2023 at 2:21 PM
    Work Schedule
    Once Workload Management is enabled, a new module called Work Schedule becomes available in the User Management section. A work schedule indicates ...
    Wed, 15 Mar, 2023 at 1:24 AM
    Automating the entry of planning fields in workload management
    In order to simplify work visualization in the workload module, admins can configure a workflow to automate the entry of all the planned fields (planned sta...
    Wed, 15 Mar, 2023 at 1:29 AM
    How do filters work in Workload Management?
    In Workload Management, filters at the below levels are available: Page level filter This filter is applied on: 1. The work items displayed in the...
    Fri, 17 Feb, 2023 at 2:07 PM
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