Workload Management is available to all Pro and Enterprise Plan customers Workload management is the process of efficiently allocating and managing w...
Thu, 16 Mar, 2023 at 6:43 PM
'Workload' is a measure of how occupied an agent is with work. It can be viewed in terms of workload count, workload hours, or workload hours as %. ...
Tue, 3 Oct, 2023 at 3:32 PM
The workload module shows you your day-wise workload and, if you have the permission to manage others, the workload of all those people as well. Let'...
Thu, 14 Sep, 2023 at 11:22 AM
Managers have a huge responsibility of ensuring that work gets done efficiently while keeping their team focused, productive, and on track. Managing your te...
Thu, 13 Jul, 2023 at 12:14 AM
Freshservice Work Calendar allows agents to easily visualize the tickets, problems, changes, releases, and tasks assigned to them and get an overview of all...
Thu, 30 Mar, 2023 at 11:14 PM
Once Workload Management is enabled, a new module called Work Schedule becomes available in the User Management section. A work schedule indicates ...
Wed, 15 Mar, 2023 at 1:24 AM
In order to simplify work visualization in the workload module, admins can configure a workflow to automate the entry of all the planned fields (planned sta...
Wed, 15 Mar, 2023 at 1:29 AM
In Workload Management, filters at the below levels are available: Page level filter This filter is applied on: 1. The work items displayed in the...
Fri, 17 Feb, 2023 at 2:07 PM
Office 365 Calendar Sync with Workload Management From the Office 356 app, admins can choose to sync Tasks, Projects Tasks, Changes, Releases, Problems, Ti...
Thu, 30 Mar, 2023 at 10:58 PM
How can a user access the change calendar? There are two ways for a user to access the change calendar: Click on ‘My Work’ menu on the top navigation ...
Thu, 30 Mar, 2023 at 8:34 PM
