Workload Management is available to all Pro and Enterprise Plan customers Workload management is the process of efficiently allocating and managing w...
Thu, 16 Mar, 2023 at 6:43 PM
'Workload' is a measure of how occupied an agent is with work. It can be viewed in terms of workload count, workload hours, or workload hours as %...
Wed, 15 Mar, 2023 at 1:32 AM
The workload module shows you your day-wise workload and, if you have the permission to manage others, the workload of all those people as well. Let...
Thu, 23 Feb, 2023 at 4:02 PM
Managers have a huge responsibility of ensuring that work gets done efficiently while keeping their team focused, productive, and on track. Managing your te...
Mon, 20 Mar, 2023 at 8:16 PM
Freshservice Work Calendar allows agents to easily visualize the tickets, problems, changes, releases, and tasks assigned to them and get an overview of all...
Thu, 12 Jan, 2023 at 2:21 PM
Once Workload Management is enabled, a new module called Work Schedule becomes available in the User Management section. A work schedule indicates ...
Wed, 15 Mar, 2023 at 1:24 AM
In order to simplify work visualization in the workload module, admins can configure a workflow to automate the entry of all the planned fields (planned sta...
Wed, 15 Mar, 2023 at 1:29 AM
In Workload Management, filters at the below levels are available: Page level filter This filter is applied on: 1. The work items displayed in the...
Fri, 17 Feb, 2023 at 2:07 PM
