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    Access controls

    Creating a new custom role and its significance in Freshservice
    Freshservice's custom roles let you create agent profiles with specific access levels to support your unique business requirements. By creating c...
    Fri, 26 May, 2023 at 2:20 PM
    Understanding Default Agent Roles in Freshservice
    Note: The new Access Controls feature will be available soon for all existing accounts ( accounts created before Sep 15th, 2020) There are pre-existing...
    Tue, 15 Sep, 2020 at 7:39 PM
    Troubleshooting contact import issues in Freshservice trial account
    Freshservice's contact import feature can be a great asset to quickly add all your customer and company data to your help desk. However, sometimes impor...
    Tue, 9 May, 2023 at 10:40 AM
    Delegating Approvals to Your Peers
    Delegating your approval privileges to a trusted team member is a valuable feature in Freshservice that allows for seamless transitions when you are unav...
    Wed, 3 May, 2023 at 10:44 AM
    Setting up Roles & Role-Based Access Controls
    As organizations grow bigger, admins are tasked to define specific responsibilities and privileges for different roles whilst ensuring that they secure the ...
    Tue, 4 May, 2021 at 6:50 PM
    Maintain Confidentiality of Sensitive Data Using Restricted Groups
    Are you worried about agents from different departments having access to confidential data from each other because multiple teams have started using Freshse...
    Wed, 4 May, 2022 at 12:51 PM
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