With the advent of workspaces, certain enhancements are being introduced to the way access privileges can be configured for team dashboards. These changes are designed to provide a more secure and granular dashboards access control for agents.
Please note that the below-mentioned changes will come into effect for existing customers on all plans on Feb 28th.
A new privilege called “Manage Team Dashboards” will be enabled for the following roles:
Custom roles in which the “Manage Agent groups, Agents and Roles” privilege is enabled in a single workspace account.
Custom roles in which the “Manage Workspaces, Agents, Agent Groups, and Roles” privilege is enabled in a multi-workspace account,
The introduction of a new privilege called "Manage Team Dashboards" will bring about certain changes in functionalities for both IT agents and business agents. Below are the key functionalities they stand to gain and those they may lose as a result of this introduction
For accounts with a single workspace
For accounts with multiple workspaces
Multi-workspace accounts will have a new dashboard-sharing option to share dashboards to agents in a workspace.
Agents with the privilege called "Manage Agents, Agent Groups, and Roles" within a workspace will be given the "Manage Team Dashboards" privilege within that workspace