What is Freddy Copilot

Freddy Copilot provides AI-assistance to increase agent productivity, automate responses, and drive consistency of services across the team.


Learn more 


About the Pricing


Freddy Copilot add-on will be:


Freddy Copilot Add-on Pricing


Freq/billed

USD

EUR

GBP

AUD

INR

Annual(/month)

29

29

23

45

2399

Monthly

35

35

28

54

2879



Add-on Features



S.No

Freddy AI category

Freddy AI features

1.

Freddy copilot

Ticket summary generator

2.

Freddy copilot

Help article generator

3.

Freddy copilot

Reply suggester

4.

Freddy copilot and Freddy insights

Conversational service desk actions 

5.

Freddy copilot

Ticket field suggester

6.

Freddy copilot

Similar incident suggester

7.

Freddy copilot

Tone enhancer* (Writing assistant)

8.

Freddy copilot

Text enhancer* (Writing assistant)

9.

Freddy copilot

Text rephraser* (Writing assistant)

10.

Freddy copilot

Resolution notes generator

11.

Freddy insights

Alert grouping

12. 

Freddy insights

Proactive insights

13. 

Freddy insights

Prompt-based analytics 


*Will be available soon


About legacy features


All legacy Freddy AI features will be packaged as a part of the paid Freddy AI add-ons. 


For customers who signed up after November 10th


The following features should be purchased as a part of the add-on:


  • Ticket field suggester (Freddy Copilot)

  • Similar incident suggestions(Freddy Copilot)

  • Alert grouping (Freddy Insights)


For paid Enterprise plan customers who signed up before November 10th


You will continue to enjoy access to all Freddy features that are enabled as a part of your plan, except the features that will be deprecated. The following features will continue to be available for you:


  1. Alert grouping - For Pro and Enterprise plan customers
  2. Ticket field suggester and similar incident suggestions - For Enterprise plan customers


Note: Solution article suggestions and canned response suggestions will be deprecated in May, 2024.



About Freddy Insights


When you purchase at least 1 Freddy copilot add-on license, you will get access to Freddy Insights beta at the account level (for all agents). The Admin can still control the Insights availability through Admin settings/ permissions. 


Note: This free access is applicable only while Freddy Insights is in Beta. 


Important dates to note


January 24th, 2024 - You can start purchasing the add-on from within the product. 

February 5th, 2024 - You will lose access to the free beta and Freddy Copilot will become a paid add-on starting from this date. 


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