Please follow the instructions given below to fetch the user attributes:

  1. Run the Active Directory Users and Computers (ADUC) console and enable the Advanced Features option in the View menu.


  1. Expand the Active Directory Organizational Unit (AD OU) with users and open the properties of the user account.

  1. Go to the Attribute Editor tab. Here, you will see a list of user attribute values (including custom attributes in Active Directory). Copy all the attribute values. Using the Filter button, you can set whether to display all attributes or only filled ones.

  1. Verify if the user is present in the Active Directory. 

  1. Execute the below PowerShell command in the AD server to check if the requester exists and share the results for the same. 

            Get-AdUser -Filter 'sAMAccountName -eq '#{sAMAccountName value}''

For example: Get-AdUser -Filter 'sAMAccountName -eq 'Adam.Payne''