Note: This is currently available only for Azure AD and Microsoft 365 integrations for SaaS management. The other SaaS integrations will be updated soon. 

SaaS discovery is an intricate process that involves the syncing of large volumes of application and user data. With our latest update, the discovery and sync process is now enhanced with the following:

  • Better visibility with sync statuses

  • Background sync status refresh 

  • Improved API rate limit optimization

  • Improved User Deletion Sync

Sync statuses

To enable better visibility during discovery, we now have an updated sync process with dedicated statuses to indicate where the discovery is at. 

Note: Downloading an error report as CSV will be available soon. 

The 4 statuses are:

  • Successful 

  • Failed

  • Partially successful

  • In progress

Background sync refresh

To keep your sync running even when you switch from the Freshservice app, there will be a sync refresh in the background every 5 minutes to update the status and the number of software discovered. 

Improved API rate limit optimization

With this update, your sync will run better and in a more optimized way when the API rate limit is met. When the rate limit is met, subsequent requests are throttled until the rate limit is revoked. 

Improved Deleted Users Sync

When users are deleted on the application, the deletion is synced back with Freshservice.