Perform operations on Work Items via the Workflow Automator.


Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows. The list of actions supported for this app include:

Work Item Management

  1. Get Work Item

  2. Create Work Item

  3. Update Work Item

  4. Add Attachment

  5. Create Child Link

  6. Delink Child Link

  7. Move To Project

  8. Delete Work Item


To install and authenticate this app you will need to provide the following inputs

  • PAT(Personal Access Token): A personal access token (PAT) is used as an alternate password to authenticate with Azure DevOps from the Orchestration app.

  • Freshservice Domain: The domain of your Freshservice tenant. Example: yourorganization.freshservice.com

  • Freshservice API Key: Log in to your Freshservice tenant. Click on your profile icon then "Profile Settings" on the right side pane, under "Your API Key" complete the captcha and copy your API key.

How to create a PAT?

1. Sign in to your organization in Azure DevOps (https://dev.azure.com/{yourorganization})

2. From your home page, open your user settings and then select Personal access tokens.

3. And then select + New Token.

4. Name your token, select the organization where you want to use the token, and then choose a lifespan for your token.

5. Select the scopes for this token to authorize for your specific tasks. Required Scopes - Work items (read and write)

6. When you're done, make sure to copy the token. For your security, it won't be shown again. Use this token as your password.