Note: This integration is available for Orchestration and SaaS Management.
The Zoom application lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management.
Orchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the Zoom app you can perform actions for:
Freshservice’s integration with zoom allows you to accurately track zoom user and usage data in the SaaS Management module. With this integration you can:
Capture details related to the accounts Zoom plan and the current usage of the plan.
Ensure the account is always within subscribed limits and there are no bill shocks.
Track user activity including user type, their meeting activity
Provision/de-provision access directly to Zoom and also downgrade/upgrade users based on usage and requirement.
Note: This feature requires the SaaS Management Add-on. Know more
To track and manage Zoom applications, the usage data is synced as follows:
Zoom meeting data for 60 days is synced
Tracking last used date based on when the latest meeting was hosted by a user
Optimize paid licenses better by tracking the number of meetings hosted for more than 40 minutes
To set up this integration, you can follow the instructions here.