As an admin, making changes to automation rules and configurations in your production account can be tricky. However, you don’t want to be restricted from trying out new ways or improve existing configurations set up in your service desk. This is why we’re bringing Sandbox to Freshservice.
With Sandbox, you can create an out-of-the-box environment to test out workflows and configurations before syncing them to your Freshservice account (a.k.a your production account) while keeping away from ramifications. Though Sandbox is a mirror of your Freshservice account, tickets, customer data or contact will not be copied.