Yes, reminders to approvals can be triggered manually from the Change request on an adhoc basis from the approvals section at the bottom of the ticket. Also, approval reminders can be triggered automatically from Admin-->Email Notifications-->Changes-->Notify CAB Member which is available under Agent notifications. When you edit the above notification you would be able to set the reminder time for the same.
Can I trigger reminder for CAB approvals?
Modified on: Tue, 17 Sep, 2019 at 10:55 PM
Did you find it helpful? Yes No
Can you please tell us how we can improve this article?