You can assign all incoming tickets to a specific agent on the portal in Freshservice by following these steps:

  1. Go to Admin > Automation & Productivity > Automations > Workflow Automator.
  2. Click on New Workflow > Event Based Workflow.
  3. Provide a Name and description to your new workflow.
  4. Set the Event as Ticket is raised.
  5. Drag and drop an Action block and set the action as Assign to Agent and choose the agent you want to assign the tickets to.
  6. Save and Activate your workflow.

Automatically assign all incoming tickets to specific agent

With this workflow in place, any new ticket created on the portal will be automatically assigned to the selected agent.