You can assign all incoming tickets to a specific agent on the portal in Freshservice by following these steps:
- Go to Admin > Automation & Productivity > Automations > Workflow Automator.
- Click on New Workflow > Event Based Workflow.
- Provide a Name and description to your new workflow.
- Set the Event as Ticket is raised.
- Drag and drop an Action block and set the action as Assign to Agent and choose the agent you want to assign the tickets to.
- Save and Activate your workflow.
With this workflow in place, any new ticket created on the portal will be automatically assigned to the selected agent.