Note [June 2018]: This solution shows how to maintain licenses and check compliance in the new Software module. The old SLM report has been discontinued.


Software License Management

Note: We've updated our pricing and packaging. This feature is available on Garden, Estate & Forest plans for customers who signed up before Nov 2nd 2020

Freshservice allows you to track the software installed across your organization and compare these installations against the licenses purchased. 

Here's how you can start tracking the software installations vs purchased licenses:

  1. Classify software you wish to track as Managed.

  2. In Assets -> Software, search for the software you wish to maintain licenses for and classify it as Managed.




Track & Assign Licenses to a Software 

  1. Navigate to Assets  -> Software -> Software Name

  2. Click on the Software and navigate to the Licenses tab.

  3. Click on + Create New Contract

  4. The software details are automatically updated. Choose the license type, license count and all the other details before saving the contract.

  5. Once the contract is saved and is made Active (after all the approvals), the license count will reflect in the Software detail page and the compliance information is being updated as well.



Track & Assign Licenses to Users


  1. Navigate to Assets  -> Software -> Software Name

  2. Click on the Software and navigate to the Users tab.

  3. Click on + Add User and choose the user and license type and click Add

  4. Once the user is added, the license count will also be reflected in the Software detail page.


Note: The capability to include sources, first and last login will be brought to the users' tab later.