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Announcements - new ideas

The announcements feature doesn't seem to have had much love lately. A few ideas to make it all the more useful:

  • Provide a way to integrate the announcements feed into an intranet page (RSS feed or something similar)
  • Option to email the announcement to agents only, while still keeping it visible for requesters
  • Option to generate and include a calendar file (ICS) in the announcement email 

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