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Filter tickets does not support updated_at field

 According to API documentation https://developer.freshdesk.com/api/#filter_tickets

filter tickets supports updated_at field

yet by calling https://mycompany.freshservice.com/api/v2/search/tickets?query=%22updated_at%3A%272019-10-01%27%22

results in 400 BAD request with


{"description":"Validation failed","errors":[{"field":"updated_at","message":"Unexpected/invalid field in request","code":"invalid_field"}]}


Hi Giannis,

It looks like you are using the wrong attribute in the API URL. Can you please try updated_since rather than updated_at 

Hope that solves the issue.

Please find a sample query below:


You can also refer to this link for further information : https://api.freshservice.com/v2/#view_all_ticket

Thanks for using Freshservice!

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