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Release Notes - 18 Decemeber 2018

Enhancements:


V2 APIs for Agent Groups


Introducing API v2 for Agent Groups. The following attributes are now supported in Create, Read and Update. More info on this here.

  • Group Name

  • Group Description

  • Business Hours ID

  • Agent IDs

  • Automatic Ticket Assignment

  • Unassigned Escalation - Cutoff Time

  • Unassigned Escalation - Escalate To


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