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Notification / Warning when Assets Hardware Change


We need to know when a hardware (ex notebook, pc, etc) has a modification, ex removal or additon of memory, disc and others.

This is why we wanna keep in track if the machine was properly customized or someone has stolen some parts.


Hi Renan,

Alerts based on modifications to a device hardware (or install/uninstall of software) can be really helpful in managing devices as per your organization policies. 

We plan on fulfilling this requirement using Automations for assets. This will allow you to set up a workflow that can be triggered upon changes to device configuration. Adding this capability in Freshservice is on our long term roadmap. I will update this thread once we prioritize Asset Automations for development. 

Thanks for your feedback!



Hi Renan, Merging this topic to the asset automations post on the Roadmap section: