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Release Notes - 08 October 2018


  • Clone Projects: Introducing the option to clone projects in Project Management. The following details can be cloned from a Project.

    Project : Title  | Description | Priority | Status | Members | Attachments | Start/End  Date 

                  | DueBy Date 

    Tasks   :  Tasks | Description | Dependencies | Owners | Notifications | Attachments | Watchers 

                   | Start/End  Date | DueBy Date 

    Note: Activities, discussions and associations cannot be cloned. Cloning can be done only by the Project Manager / Owner of the project.

Marketplace Apps:

  • Retain CC:  The Retain CC app can be used to retain user emails in successive conversations if a user has been accidentally removed from cc.

  • Lock down conversation: This app will restrict agents from editing or deleting any conversation on the ticket. 

Bug Fixes:

  • Service Catalog: Previewing service items in drafts didn't work in IE 11. This has been fixed.

  • Reports: The “Today” filter in  Agent ticket summary report didn’t work when a single digit value for the date of the month was selected. This is now fixed.

  • Roles: Agents who were assigned a custom role with ‘Create/Edit Requesters’ permission were unable to view the Requesters / Contacts on Requesters / Contacts’ page. This has been fixed.

  • Attach a file button gets hidden when adding a New Child Ticket. This has been fixed now. 

  • Assets: Default fields are not getting automapped during asset import. This has been fixed.  

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