Freshworks named a Strong Performer in the Forrester Wave™: Enterprise Service Management, Q4 2021 Access Report

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Edit the default message when merging tickets

Are there any plans to introduce an option to edit the default notes added to merged tickets? At present we can edit the notes when tickets are merged, which is fine, but it would be useful for us if we could set the default option for these to be publicly visible.


3 people like this idea

I would also be interested in knowing this - currently we are having to manually update this each time. 


3 people like this

Definitely interested in this!


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