Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

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Set Password for Requesters

Not all of our users have email accounts.  We are K-12 so our students don't always have parent permission, without which we cannot create accounts for them.  But they still have a computer that needs occasional service.  

The way Freshservice passwords are managed currently is all through email.  I need to be able to manually set a user's password, so that I don't have to create tickets for them.

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