Can I embed the search bar in my own site? I'd like to enable my clients to search both solutions and forums.
I'm afraid there's no way to embed just the search bar in your site, Lulu. Ideally, clients need to come to your support portal to access your knowledge base and forums. You can, however, add a link to the portal on your website to guide them to it.
Please do let us know if you need any help from us.
Thanks Sajeesh. That's a shame. Is it possible for us to take advantage of your open API to create search bar in my website, but search solutions and forum posts in freshdesk?
Hi Lulu. Let me apologise for my first response. You can actually embed the search field in your website.
To do that, go to the Admin console. Scroll all the way down to the Customer Portal section and click on Feedback widget. There, you'll find code to embed both a 'popup widget' and an 'embed widget'. Although the widgets contain the search bar and the form to create a ticket, you can hide the form in case you don't need it.
Hope it helps :)
How do do this? I don't see anyway to just show the search "part" of the widget. Thanks!
The instructions above can produce a feedback form with a search bar in the iframe. However, if one wants just a search bar, it doesn't appear to work. Tracie's request seems to have gone unanswered.
How can you hide the form part? There doesn't seem to be an option for that. Ideally, Id like widget to look like the one used on the fresh service support site
Hi Tracie and Rachel,
We do not have the option to embed just the search bar on an external page. The feedback widget that you are going to embed comes along with the ticket form.