restricting knowledgebase articles to certain people within one customer
G
Gary Lloyd
started a topic
over 6 years ago
I support one customer and there are approx. 50 employees with access to the service desk/knowledgebase.
I would like to be able to restrict access to certain knowledgebase articles to certain groups of people.
Can I do that? if so how?
Best Answer
S
Sathyanarain Muralidharan
said
over 6 years ago
Gary,
You could create departments and add users into each departments. While creating a folder in the knowledgebase, you can restrict access to the contents of the folder by department.
Try it out! :)
Let us know if you need anything else.
Sathyanarain Muralidharan
said
over 6 years ago
Answer
Gary,
You could create departments and add users into each departments. While creating a folder in the knowledgebase, you can restrict access to the contents of the folder by department.
Gary Lloyd
I support one customer and there are approx. 50 employees with access to the service desk/knowledgebase.
I would like to be able to restrict access to certain knowledgebase articles to certain groups of people.
Can I do that? if so how?
Gary,
You could create departments and add users into each departments. While creating a folder in the knowledgebase, you can restrict access to the contents of the folder by department.
Try it out! :)
Let us know if you need anything else.
Sathyanarain Muralidharan
Gary,
You could create departments and add users into each departments. While creating a folder in the knowledgebase, you can restrict access to the contents of the folder by department.
Try it out! :)
Let us know if you need anything else.