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restricting knowledgebase articles to certain people within one customer

I support one customer and there are approx. 50 employees with access to the service desk/knowledgebase.

 

I would like to be able to restrict access to certain knowledgebase articles to certain groups of people.

 

Can I do that? if so how?


Best Answer

Gary,


You could create departments and add users into each departments. While creating a folder in the knowledgebase, you can restrict access to the contents of the folder by department. 




Try it out! :)


Let us know if you need anything else. 

Answer

Gary,


You could create departments and add users into each departments. While creating a folder in the knowledgebase, you can restrict access to the contents of the folder by department. 




Try it out! :)


Let us know if you need anything else. 

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